Hospitality
Give Guests a Fast, Reliable Wireless Home Away from Home
Taken a look at your TripAdvisor ratings lately? If things are looking ugly, there may be a simple explanation: bad Wi-Fi. 83 percent of hotel guests take the time to report a bad Wi-Fi experience, and 36 percent won’t rebook if they had one. You can invest all you want in snazzy rooms and fancy lobbies. If your guests can’t get a strong, consistent wireless connection—for all their devices and multimedia applications, everywhere on your property—they won’t be coming back.
Don’t stress though, RUCKUS has you covered. There’s a reason why 70 percent of the hospitality market—and 86 percent of the world’s luxury properties—rely on RUCKUS Smart Wi-Fi. We can help you deliver world-class wireless connectivity that your guests can brag about.
of hotel guests report a bad Wi-Fi experience
won’t rebook after a bad Wi-Fi experience
of the hospitality market relies on RUCKUS
of the world’s luxury properties use RUCKUS
New: RUCKUS One® Hospitality Edition — AI-Driven & Wi-Fi 7 Ready
RUCKUS has reimagined hospitality networks for the AI era. The enhanced RUCKUS One® Hospitality Edition combines AI-driven automation, real-time integration with hotel systems, and next-generation Wi-Fi 7 connectivity to help properties simplify operations, reduce costs and infrastructure complexity, and deliver consistently reliable guest experiences.
Agentic AI Operations
RUCKUS AI™ advances agentic AI with its Digital Systems Engineer (DSE) — AI agents that help lean IT teams troubleshoot and resolve issues quickly, proactively flag problems ahead of high-traffic events, and keep connectivity uninterrupted when reliability directly impacts revenue.
Hotel PMS Integration
RUCKUS One® now integrates with a leading hotel property management system in real time — eliminating extra gateways. Guest Wi-Fi onboarding links directly to check-in / check-out, authenticating users against the live PMS registry for secure, seamless connectivity.
Purpose-Driven Wi-Fi 7 APs
The new RUCKUS R575 tri-band AP (guest rooms, ballrooms & shared spaces) and RUCKUS H375 wall-plate AP (in-room) build on the proven H Series — working with existing PoE switches and cabling to minimize upgrade costs.
Why RUCKUS for Hospitality
High Performance Everywhere, for All Your Guests’ Devices
If you could look around your property’s radio frequency (RF) airspace, you’d see the problem right away: Huge numbers of devices competing for connections. Concrete walls absorbing signals. Dead spots in unexpected places that drop your guests’ connections and raise their blood pressure.
Ruckus ZoneFlex wireless access points with patented BeamFlex+ adaptive antenna technology optimize connections for each and every guest device. They automatically adapt for interference and other problems in real time, so your guests can use more devices, in more places, with the same great connection. It’s why hotels using RUCKUS have seen Wi-Fi complaints drop by 80 percent or more.
Don’t Just Connect Your Guests, Connect With Them
You’re already providing Wi-Fi as an amenity (at least, in the same way that elevators and hot water are amenities). Your guests are connecting from the moment they set foot on the property. Why not use that infrastructure to provide more convenient hotel services and grow your bottom line?
With the same high-performance RUCKUS Wi-Fi platform, you can speed up check-in and check-out services from any smart device. You can connect guests with hotel information, spa services, special promotions and more. You can even use location-based services (interactive maps, location-based advertising) that tie directly into your loyalty programs.
Guest Access That’s a Breeze for Visitors and IT
Take a moment to sympathize with your IT team. Ensuring that all of the thousands of different smart devices out there can log onto your Wi-Fi without a problem, dodging complaints from frustrated users battling cumbersome guest servers, all the time trying to keep everything secure—it’s an operational nightmare. OK, you’ve taken a moment, now do something about it.
RUCKUS can make guest onboarding simple, seamless and secure. Let guests use social media, loyalty program credentials or any other means you prefer to log onto your Wi-Fi. Provide future access after the first log-on automatically, without users having to do anything. And do it all through a self-service portal that’s branded for your property and protects every connection with the gold standard in Wi-Fi security.
One Network for All Converged Services
RUCKUS high performance access points and Brocade ICX switches enable hoteliers to deploy a single and reliable network infrastructure to concurrently support essential business applications, such as tiered High-Speed Internet Access (HSIA), point-of-sale terminals, IP-based Video on Demand (VOD), back office and service optimization services, Voice over IP (VoIP), digital signage and kiosks, and in-room IP-enabled devices of all kinds.
Unmatched Multimedia Support
IP-based video streaming, voice communications, and other multimedia applications such as digital signage are quietly becoming essentials. RUCKUS Smart Wi-Fi is purpose-built with patented adaptive antenna technology and traffic engineering technologies to uniquely classify, schedule, prioritize, and optimize latency-sensitive multi-media traffic to ensure optimal network performance for guests and hotel staff.
Simpler Networks for the Agile Hotelier
With the changing business requirements of the hotel environment, networks must be easy to deploy and manage. In hotel deployments, switch stacking can dramatically minimize the time and costs dedicated to network management, and enable a scalable, simplified architecture with high network performance. When stacked, multiple switches behave as a single switch and pool together their resources, resulting in higher aggregated stacking bandwidth. With options to increase network capacity and mix different switches together, hoteliers can grow their networks as necessary while keeping management simple.
Extend Wi-Fi Where Others Can't, With Smart Meshing
Many hotels just don’t have Ethernet everywhere. To help, the RUCKUS ZoneFlex system supports Smart Mesh Networking, which lets hotels easily add Wi-Fi by simply plugging an AP into a power outlet. No configuring mesh links, tuning, or troubleshooting is required. Smart Mesh self-organizes, self-optimizes, and self-heals in the event of an AP failure. This keeps availability high, coverage complete, and costs down eliminating disruptive and costly Ethernet cabling that quickly adds up in operational expenses.
Smart Meshing allows Wi-Fi to be quickly and easily extended to indoor and outdoor areas where coverage is needed but no cabling exists.
RUCKUS Smart Wi-Fi Out-Performs the Competition
RUCKUS Smart Wi-Fi APs consistently outperformed all devices under testing (DUTs), taking top marks in almost every test scenario.
Flexible Deployment Options
HSIA, Converged Services, IP VOD, VOIP, POS, Guest Networking, Service Optimization, Back Office Administration, Digital Signage
